Frequently Asked Questions
Do I need to register an account?
With Membership mode (Membership options). Always ask to register a account first, then log in to pay for member upgrade automatically.
What happens if I share encrypt link, information account to my friends?
The access has quantity limit of IP addresses. If the limit is reached, your own access may be suspended for 30 minutes. Don't share it.
Do I need to use a real email to register?
Yes. When you use real email to sign up for an account, that email will receive a confirmation when the account upgrade is successful. In addition, when you need support from the admin, it is easy to determine the status of your account.
When I need assistance, how can I contact them?
You can send a message at the Contact page, if you are already a paid member, log in to contact us via a separate form for paid members (also at the contact page)
What do I do when I forget my password?
Firstly, remember to write down the password and paste right next to the screen to avoid forgetting errors, typing wrong (repeated wrong entries will be locked within 15 minutes)
If you've forgotten your password, send a password request to our receive payment email (email@example.com). Required information is: username and email. Administrators will only re-issue password to paid member (please enter your correct registered email)
What do I do when membership is not upgraded automatically after payment?
Normally the system will automatically upgrade members, but there are probabilities of error. If you have successful payment and you are still logged in as a free member after 10 minutes, the best way is to send an email to the receive payment email (firstname.lastname@example.org) included information: transaction ID, username, email. The administrator will upgrade your account as soon as possible.
Forgive if this is the rare case!
What do I do when the X-Frame-Options error or refused to connect message displays?
Both Chrome and FireFox browsers have developer tool: Ignore X-Frame-Options. If you are using one of the two browsers above and you get error when registration and login, try adding this gadget to the browser:
Addition, change browser to Microsoft Edge or Opera also is good choice
In other case: The refused to connect error may due to the wrong password, you need to wait for 30 minutes and then log back in
Is e-book pdf stamped (watermark) after downloading?
No, e-book file isn’t stamped (no watermark) and can be printable after being downloaded
What do I do when I can't find what I am looking for?
Before logging in and paying for membership upgrades, you need to know that there are a lot of documents you can download or use online (which is what you see / hear when you are not a member). Please use the search feature when downloading as well as browsing the site to get the most results.
However, there are no available guarantees for all that you are looking for. So please consider carefully before making payment so you don't have to complain later.
The following note should be emphasized: The above resources are classified into 3 functional groups:
1-Online (Use online); 2-Download (Downloadable) and 3-Projector (use online but with clean content, no stamp, no watermark)
Because these 3 functional subgroups are independent, it is impossible to guarantee the same data in all 3 groups at the same time. The update speed is different so the number will increase but not evenly.
If you still cannot find what you are looking for, please send an administrator support request, for instructions on how to search or update manually on a specific request.
What are supported payment methods?
We support two Payment gates here: PayPal and Stripe
How is refund policy?
-All transactions are settled in a way that buyer receive his/her links, encrypt links via automatically email or his/her membership is upgraded automatically. If this automatic process doesn't work, we will refund.
-On the contrary, if any disputes has been opened on purpose in Paypal/Stripe will cause only a permanently ban for the user and, of course, shut down of all the keys and the products that are purchased. The ban is permanently which prevents the user from buying any products in the future. We will ban your account!